Terms and Conditions | ElleCera
Last updated: 28/02/2026
By placing an order with ElleCera, you agree to these Terms and Conditions. Please read them carefully before placing an order. If you have any questions, contact us via hello@ellecera.nl.
ElleCera is a trading name of:
KERSBERGEN E-COMMERCE
Chamber of Commerce (KVK) number: 98797298
Email: hello@ellecera.nl
Table of contents
Article 1: Definitions
Article 2: Identity of the trader
Article 3: Applicability
Article 4: The offer
Article 5: The contract
Article 6: Right of withdrawal
Article 7: Obligations during the cooling-off period
Article 8: Exercising the right of withdrawal
Article 9: Obligations in the event of withdrawal
Article 10: Exclusion of the right of withdrawal
Article 11: The price
Article 12: Performance and guarantee
Article 13: Product descriptions
Article 14: Orders
Article 15: Delivery and performance
Article 16: Payment
Article 17: Complaints procedure
Article 18: Disputes
Article 19: Additional provisions
Article 1: Definitions
In these terms and conditions, the following definitions apply:
Consumer: a natural person who is not acting in the course of a profession or business.
Distance contract: a contract concluded via the website without physical presence.
Cooling-off period: the period within which the consumer can exercise the right of withdrawal.
Right of withdrawal: the consumer's option to withdraw from a purchase within the statutory period.
Trader: KERSBERGEN E-COMMERCE, trading under the name ElleCera.
Article 2: Identity of the trader
KERSBERGEN E-COMMERCE
Chamber of Commerce (KVK): 98797298
Email: hello@ellecera.nl
Article 3: Applicability
These terms and conditions apply to every offer from ElleCera and to every contract concluded via the website.
Before the contract is concluded, the text of these terms and conditions is made available electronically.
Article 4: The offer
The offer contains a complete and accurate description of the products.
Obvious errors or mistakes are not binding on ElleCera.
Images are for illustration purposes. Actual products may differ slightly.
Article 5: The contract
The contract is concluded at the moment of payment and confirmation by email.
ElleCera reserves the right to refuse orders if there are reasonable grounds to do so.
Article 6: Right of withdrawal
The consumer has the right to cancel the contract within 14 days without giving any reason.
The cooling-off period starts on the day after the product has been received.
In addition to the statutory cooling-off period, ElleCera offers a voluntary 30-day satisfaction guarantee under the conditions set out in Article 8 and on the returns page.
Article 7: Obligations during the cooling-off period
The consumer must handle the product and its packaging with care.
The product may only be used to the extent that would be permitted in a physical shop in order to assess its nature and functioning.
Article 8: Exercising the right of withdrawal
The consumer reports the return within 14 days of receipt via hello@ellecera.nl.
After reporting the return, the product must be sent back within 14 days.
✔️ The product must be unopened and unused
✔️ In its original condition and packaging
✔️ Hygiene products cannot be returned once opened
The return costs are borne by the consumer.
The risk of the return shipment lies with the consumer.
Article 9: Obligations in the event of withdrawal
ElleCera refunds the purchase amount within 14 days of receiving the returned product.
The refund is made using the same means of payment that was used for the purchase.
Article 10: Exclusion of the right of withdrawal
The right of withdrawal is excluded for:
✔️ Sealed products that are not suitable for return for reasons of hygiene and whose seal has been broken
✔️ Personalised products
✔️ Products that spoil quickly
Article 11: The price
✔️ All prices include VAT
✔️ Excluding shipping costs unless stated otherwise
✔️ The price at the time of ordering is decisive
Price changes resulting from statutory regulations are permitted.
Article 12: Performance and guarantee
ElleCera guarantees that the products meet reasonable requirements of soundness and usability.
Any additional guarantees never limit the consumer's statutory rights.
Article 13: Product descriptions
Product descriptions are drawn up with care but serve as a guideline.
Colours may differ depending on screen settings.
Packaging may change.
Article 14: Orders
ElleCera reserves the right to cancel orders where misuse or resale is suspected.
Products are intended for personal use only.
Article 15: Delivery and performance
✔️ Average delivery time: 6–8 working days
✔️ Delivery takes place at the address provided
ElleCera works with selected production and shipping partners to deliver efficiently and responsibly.
Exceeding the delivery time does not entitle the consumer to compensation.
The risk of damage or loss passes to the consumer upon delivery.
Article 16: Payment
Payment is made via the payment methods offered at checkout.
Orders are processed after successful payment.
In the event of late payment, statutory collection costs may be charged.
Article 17: Complaints procedure
Complaints can be submitted via hello@ellecera.nl.
Complaints are answered within 14 days.
Article 18: Disputes
These terms and conditions are governed by Dutch law.
Disputes are submitted to the competent court in the Netherlands.
Article 19: Additional provisions
Additional or deviating provisions may not be to the detriment of the consumer.
