Withdraw from the contract

You have a 14-day cooling-off period after receiving your order. Want to undo your purchase? Fill in the form below. You don't need to give a reason.

How it works

  1. You fill in this form and confirm that you are withdrawing from the contract.
  2. We send you a confirmation by email, as soon as possible after receiving it.
  3. Your 14-day return period then begins , if you are sending the product back (Option 1). If you choose to keep the product in exchange for a partial refund (Option 2), you don't need to do anything.
  4. We refund you within 14 days of this notification, using the same payment method you paid with. We may wait until we have received your return or until you have shown that you have sent it back. So send us your Track & Trace code and it will go faster.

All the conditions, the return address and the two return routes are set out in our Returns Policy.

Withdrawal form



We will send your confirmation of receipt to this address.


You can find it in your order confirmation.



Your 14-day cooling-off period counts from this date.


Which route do you choose?

Your choice here is not binding. Your statutory right to a full refund always remains, even if you tick Option 2 now.


EU model withdrawal form

You are not obliged to use this form. The form above or a regular email to hello@ellecera.nl is just as valid. We provide it because the law requires us to, and because some people prefer to have it on paper.

Open and print the model form

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

To:
ElleCera
Email: hello@ellecera.nl
Website: ellecera.nl
Chamber of Commerce (KVK) number: 98797298
VAT number: NL005354746B63

Return address for the goods (this is a different address from the contact address above):
Eric Xing, 3rd Floor, Building 3, No. 55, Yifeng Road, Xiasha Street, Hangzhou, Zhejiang 310018, China

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Ordered on (*) / received on (*):  

Name of consumer(s):  

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:  

(*) Delete as appropriate.

Email the completed form to hello@ellecera.nl. You will receive a confirmation of receipt as soon as possible.

Legal basis: Articles 6:230o to 6:230s of the Dutch Civil Code (Directive 2011/83/EU). The full conditions, the two return routes, the rule on diminished value and the exception for sealed hygiene products are set out in our Returns Policy.