At ElleCera, we deliberately choose a careful and efficient way of delivering. We work with selected production and shipping partners to safeguard quality and to limit unnecessary storage and waste.

Below you will find all the information about prices, delivery times, shipping, returns and payments.

Prices

✔️ All prices are shown in euros
✔️ Including VAT
✔️ Excluding any shipping costs (unless stated otherwise)

Any shipping costs are clearly shown during checkout.

We reserve the right to change prices. The price that applies at the time of ordering is always decisive.

Shipping methods

✔️ Shipped via reliable logistics partners
✔️ Track & Trace
✔️ Carefully packaged

As soon as your order is on its way, you will receive, where available, a shipping confirmation with tracking information.

Payment options

At ElleCera, you can pay securely with:

✔️ iDEAL | Wero
✔️ Bancontact (Belgium)
✔️ Credit card: Visa, Mastercard, American Express, Maestro and UnionPay
✔️ Apple Pay, Google Pay and Shop Pay
✔️ PayPal
✔️ Pay later with Riverty
✔️ Pay in 3 instalments with in3, interest-free

All payments are handled by secure payment providers.

Returns

You have a 14-day statutory cooling-off period after receipt. On top of that, we give you a 30-day satisfaction guarantee.

✔️ Within 14 days: you may unpack and try the product, and simply return it
✔️ Exception: a hygiene sachet whose seal you have broken cannot be returned; sachets that are still sealed can
✔️ Day 15 up to and including day 30: return under the satisfaction guarantee, provided the product is unopened and unused, in its original packaging

If you send the product back, the return costs are yours and you get the full amount back. Rather not send it back? Then you can keep the product and receive part of the purchase price back.

We refund you within 14 days of your notification, using the same payment method you paid with.

You can register a return via:
hello@ellecera.nl

You can read all conditions in our returns policy.

Delivery times

✔️ Average delivery time: 6 to 10 working days
✔️ Orders are processed with care
✔️ You receive a confirmation after placing your order

We work with selected partners to deliver efficiently and responsibly. This keeps our ecological footprint small and avoids unnecessary storage.

In exceptional situations (busy periods, public holidays, external delays), the delivery time may differ. Should this be the case, we will let you know as soon as possible.

Frequently asked questions

Why does delivery take 6 to 10 working days?
We work with carefully selected partners instead of holding large stocks. This avoids unnecessary storage and waste and makes for an efficient supply chain. It also allows us to keep our prices sharper.

Can I cancel my order?
Contact us as soon as possible at hello@ellecera.nl. If your order has not yet been processed, we will see what is possible.

What if my order arrives damaged?
Contact us within 48 hours and include clear photos. Together we will find a suitable solution.

What if my order is delayed?
Although we aim to deliver within 6 to 10 working days, external factors can sometimes cause delays. We always keep you informed as well as we can.